Shipping Policy

1. Shipping Overview

Wetail facilitates product shipments between sellers and buyers through our platform. Shipping responsibilities, methods, and terms vary depending on the type of transaction and the parties involved.

2. Shipping Methods

2.1 Seller-Managed Shipping

• Sellers choose their own shipping carriers and methods
• Shipping costs are displayed at checkout before payment
• Estimated delivery times are estimates only and not guarantees
• Tracking information is provided when available from the carrier
• Sellers are responsible for ensuring accurate package dimensions and weights

2.2 Platform-Integrated Shipping (Shippo)

• Wetail offers integrated shipping through our Shippo partnership
• Sellers using platform-integrated shipping receive discounted carrier rates
• Automatic tracking updates are pushed to buyers
• Shipping insurance options are available at checkout
• Labels can be generated directly from the seller dashboard

3. Delivery Terms

3.1 Fulfillment Timeline

• Sellers are responsible for timely order fulfillment
• Recommended fulfillment: within 2-3 business days of order placement
• Digital products and services may have different delivery timelines
• Delivery times depend on shipping method, carrier, and destination

3.2 International Shipping

• Customs duties and taxes are the buyer's responsibility unless otherwise stated
• Sellers must accurately declare customs information for international shipments
• Some products may be restricted or prohibited in certain countries
• International shipments may experience extended delivery times due to customs processing

4. Delivery Issues

4.1 Lost Packages

• Sellers are responsible for packages until delivery is confirmed by the carrier
• If a package is marked as delivered but not received, buyers should contact the seller within 48 hours
• Sellers must work with carriers to investigate lost package claims

4.2 Damaged Packages

• Damage must be reported within 48 hours of delivery
• Buyers should photograph damaged packaging and products immediately
• Sellers are responsible for initiating claims with shipping carriers
• Replacement or refund will be processed according to the platform return policy

4.3 Incorrect Addresses

• Buyers are responsible for providing accurate shipping addresses
• Orders shipped to incorrect addresses provided by the buyer are not eligible for free reshipment
• Sellers should verify addresses when possible before shipment

5. Shipping Costs

• Shipping costs are determined by the seller and displayed at checkout
• Free shipping promotions are at the seller's discretion
• Platform-integrated shipping rates are calculated based on carrier pricing, package dimensions, and destination
• Wetail does not add additional shipping fees beyond what the seller sets

6. Tracking and Notifications

• Tracking numbers are provided to buyers when available
• Buyers receive email and/or platform notifications for shipping status updates
• Sellers using platform-integrated shipping receive automatic tracking sync
• For seller-managed shipping, tracking updates depend on the seller providing tracking information

7. Contact

For shipping-related questions or issues, contact [email protected] or visit the Contact page.