Terms of Service

# Wetail Terms of Service **Effective Date:** December 8, 2025 **Last Updated:** December 14, 2025 **Document Version:** 1.1 --- ## 1. Acceptance of Terms By accessing or using the Wetail platform (wetail.co and related services), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our services. These Terms constitute a legally binding agreement between you and Wetail, Inc. ("Wetail," "we," "us," or "our"). --- ## 2. Service Description ### 2.1 Platform Overview Wetail operates a multi-sided e-commerce marketplace platform that connects: - **Customers (Buyers)**: Individuals or businesses purchasing products - **Sellers**: Merchants listing and selling products to end consumers - **Suppliers**: Businesses providing products or services to sellers - **Platform**: Wetail's infrastructure, technology, and services ### 2.2 Sale Types Wetail facilitates multiple types of sales, each with distinct terms: **Regular Sales:** - Traditional e-commerce transactions between sellers and buyers - Standard pricing and availability - 30-day return window from delivery date - Seller sets pricing and terms within platform guidelines **Flash Sales:** - Time-limited promotional sales with discounted pricing - Limited quantity or time-based availability - 14-day return window from delivery date - May include restocking fees up to 15% - Final sale items may be non-returnable **Wetail Sales (Group Buying):** - Collaborative purchasing model requiring minimum participant thresholds - Pricing depends on the number of participants joining the deal - Deals may fail to complete if minimum participation not reached - Automatic refunds if deal does not meet minimum requirements - 30-day return window after deal completion and delivery **Lock-In Deals:** - Secure discount pricing by committing to purchase early - Individual bulk purchasing with quantity-based pricing tiers - Available in both consumer marketplace and B2B procurement modes - May require deposit amount to lock in the discounted price - Pricing decreases incrementally based on quantity purchased - 30-day return window from delivery date - Premium and Enterprise tier sellers can create Lock-In Deals - Deposits are non-refundable if deal is cancelled by buyer after lock-in period ### 2.3 Platform Features **Core Services:** - Product listing and discovery - Secure payment processing via Stripe - Order management and fulfillment tracking - Shipping integration via Shippo - Customer support and dispute resolution - Analytics and reporting dashboards **Premium Features:** - Advanced marketing automation - Advanced analytics and insights - Priority customer support - Enhanced product listing capabilities - Automated inventory management - Group buying (Wetail Sales) participation and creation - Lock-In Deal creation and management (Premium and Enterprise tiers) **Third-Party Integrations:** - AutoDS/Doba automation (backend product sourcing for platform-generated deals) - Shopify bridge for seller multi-platform management - Payment processing (Stripe) - Shipping services (Shippo) --- ## 3. User Accounts and Registration ### 3.1 Account Creation To use certain features of the platform, you must register and create an account. You agree to: - Provide accurate, current, and complete information - Maintain and update your information to keep it accurate - Maintain the security of your account credentials - Accept responsibility for all activities under your account - Notify us immediately of any unauthorized access ### 3.2 User Types and Eligibility **Customer Accounts:** - Must be at least 18 years old or the age of majority in your jurisdiction - Must provide valid email address and payment information - Must comply with all applicable laws **Seller Accounts:** - Must be a registered business entity or individual authorized to conduct business - Must provide business verification documents - Must maintain appropriate business licenses and insurance - Must comply with all tax obligations and consumer protection laws - Must maintain minimum service standards and response times **Supplier Accounts:** - Must be a registered business with valid credentials - Must complete supplier verification process - Must provide accurate product specifications and inventory data - Must maintain consistent quality and fulfillment standards - Must comply with B2B trading regulations ### 3.3 Account Verification Wetail reserves the right to verify your identity and account information at any time. We may: - Request additional documentation for verification - Suspend or terminate accounts that cannot be verified - Conduct periodic re-verification for compliance purposes - Implement enhanced verification for high-value accounts ### 3.4 Account Suspension and Termination We reserve the right to suspend or terminate your account if you: - Violate these Terms or any applicable laws - Engage in fraudulent or harmful activities - Provide false or misleading information - Fail to pay fees or debts owed to the platform - Receive excessive customer complaints or disputes - Fail to maintain required business licenses or certifications --- ## 4. User Responsibilities and Conduct ### 4.1 General Conduct You agree NOT to: - Violate any laws, regulations, or third-party rights - Post false, misleading, or deceptive content - Engage in fraud, harassment, or abusive behavior - Interfere with platform operations or security - Attempt to gain unauthorized access to systems or data - Use automated tools to scrape or harvest data without permission - Use automated tools, bots, crawlers, or any other means to harvest, collect, or extract data from the platform for the purpose of training machine learning models, artificial intelligence systems, large language models (LLMs), or any other computational learning systems - Access, copy, or use any platform data, content, algorithms, workflows, or proprietary information for the development, training, fine-tuning, or improvement of any machine learning or AI system, whether commercial or non-commercial - Impersonate others or misrepresent your affiliation - Upload malware, viruses, or harmful code - Manipulate reviews, ratings, or rankings - Engage in price fixing or anti-competitive practices ### 4.2 Customer Responsibilities Customers must: - Provide accurate shipping and contact information - Pay for orders in full at time of purchase - Review product descriptions and seller terms before purchasing - Initiate returns or disputes according to applicable policies - Communicate respectfully with sellers and platform support - Refrain from filing fraudulent disputes or chargebacks ### 4.3 Seller Responsibilities Sellers must: - List products with accurate descriptions, images, and pricing - Maintain adequate inventory or clearly indicate availability - Fulfill orders promptly according to stated timelines - Provide responsive customer service (response within 48 hours) - Process returns and refunds according to platform policies - Maintain minimum seller performance standards - Comply with all applicable product safety and labeling laws - Collect and remit appropriate taxes - Protect customer data and privacy **Prohibited Seller Activities:** - Selling counterfeit, stolen, or illegal products - Misrepresenting product condition, features, or origin - Manipulating reviews or engaging in review fraud - Contacting buyers outside the platform without consent - Discriminating against buyers based on protected characteristics - Selling restricted or prohibited items (see Section 11) ### 4.4 Supplier Responsibilities Suppliers must: - Provide accurate product specifications and inventory data - Maintain consistent product quality and compliance - Fulfill orders to sellers according to agreed terms - Maintain business insurance and appropriate certifications - Comply with supplier agreement terms - Notify the platform of any product recalls or safety issues - Honor net-terms payment arrangements when applicable - Maintain ethical sourcing and manufacturing practices --- ## 5. Pricing, Payments, and Fees ### 5.1 Product Pricing **Price Display:** - All prices are displayed in USD unless otherwise specified - Prices include or exclude taxes as indicated at checkout - Prices are subject to change without notice - Final price is confirmed at checkout before payment **Dynamic Pricing:** - Wetail Sales pricing varies based on participant count - Flash Sale pricing is time-limited and subject to availability - Sellers may modify prices but must honor confirmed purchases ### 5.2 Payment Processing **Payment Methods:** - Credit/Debit cards (processed via Stripe) - Digital wallets (PayPal, Apple Pay, Google Pay) - Wetail Credit (platform credit balance) - Net-terms for qualified business accounts **Payment Authorization:** - Payment is authorized at time of order placement - Funds are captured upon order shipment or delivery - Pre-authorization may be held for up to 7 days - Failed payments may result in order cancellation ### 5.3 Platform Fees **Seller Transaction Fees:** - Basic Tier: 8% of transaction value + $0.50 per transaction - Premium Tier: 5% of transaction value + $0.30 per transaction - Enterprise Tier: 3% of transaction value + $0.20 per transaction - Payment processing fees: 2.9% + $0.30 (passed through from Stripe) **Subscription Fees:** - Basic Tier: Free (limited features) - Premium Tier: $49/month or $490/year (save 17%) - Enterprise Tier: Custom pricing based on volume - Subscription fees are non-refundable **Additional Fees:** - Listing fees for premium placements (optional) - Featured product promotions (optional) - Enhanced analytics packages (optional) - Priority support access (included in Premium/Enterprise) ### 5.4 Refunds and Chargebacks **Refund Processing:** - Refunds processed to original payment method within 5-7 business days - Wetail Credit refunds are instant with 10% bonus - Seller-issued refunds subject to seller's return policy - Platform-issued refunds for platform failures or errors **Chargeback Policy:** - Customers should contact platform support before filing chargebacks - Unjustified chargebacks may result in account suspension - Sellers protected against fraudulent chargeback claims - Platform mediates disputes to prevent unnecessary chargebacks --- ## 6. Subscription Services and Tiers ### 6.1 Tier Features **Basic Tier (Free):** - Up to 10 product listings - Standard transaction fees (8%) - Basic analytics access - Regular customer support - Regular Sales participation - Email support only **Premium Tier ($49/month):** - Up to 100 product listings - Reduced transaction fees (5%) - Advanced analytics and insights - AI-powered marketing tools - Wetail Sales (group buying) creation - Lock-In Deal creation and management - Priority support (24-hour response) - Phone and email support **Enterprise Tier (Custom Pricing):** - Unlimited product listings - Lowest transaction fees (3%) - Full analytics suite with custom reports - Dedicated account manager - White-label options - API access for integrations - Lock-In Deal creation and management with advanced features - 24/7 priority support with 1-hour response time - Custom feature development consideration ### 6.2 Subscription Terms **Billing:** - Monthly subscriptions billed on recurring monthly basis - Annual subscriptions billed once annually with 17% discount - Automatic renewal unless cancelled before renewal date - Pro-rated credits for downgrades (applied to next billing cycle) **Changes and Cancellations:** - Users may upgrade/downgrade tiers at any time - Upgrades take effect immediately - Downgrades take effect at next billing cycle - Cancellations must be made before renewal date - No refunds for partial months or unused features **Feature Access:** - Access to tier features is contingent on active subscription - Downgraded accounts lose premium features immediately - Product listings exceeding new tier limits are deactivated - Data and analytics remain accessible for 90 days after downgrade --- ## 7. Intellectual Property Rights ### 7.1 Platform Content Wetail owns all rights to: - Platform software, code, and algorithms - Wetail trademarks, logos, and branding - Platform design, layout, and user interface - Documentation, guides, and educational content - AI models and machine learning algorithms - Automated testing frameworks, test suites, and testing methodologies - Business processes, workflows, and operational procedures - Pricing algorithms, recommendation systems, and analytics tools ### 7.2 Trade Secrets and Confidential Information The following are considered trade secrets and confidential proprietary information of Wetail, protected under the Defend Trade Secrets Act (DTSA), Uniform Trade Secrets Act (UTSA), and applicable state and international trade secret laws: **Protected Trade Secrets Include:** - Platform source code, algorithms, and technical implementations - Automated testing frameworks, test scripts, and quality assurance methodologies (including but not limited to Playwright tests, end-to-end test suites, and integration testing procedures) - AI agent workflows, decision trees, and automation logic - Color classification systems, scoring algorithms, and product vetting criteria - Supplier integration protocols and fulfillment automation systems - Pricing optimization algorithms and dynamic pricing logic - Customer segmentation and recommendation engine logic - Business intelligence dashboards and analytics methodologies - API architectures, data schemas, and system integration patterns - Security implementations, authentication flows, and access control systems **Prohibited Activities:** You may NOT: - Access, copy, reverse engineer, or attempt to derive trade secrets - Disclose trade secrets to any third party - Use trade secrets for competitive purposes - Photograph, screenshot, or record trade secret information - Train any machine learning model or AI system using trade secret information - Assist others in accessing or misappropriating trade secrets **Legal Remedies:** Misappropriation of trade secrets may result in: - Immediate account termination - Injunctive relief and restraining orders - Actual damages and unjust enrichment recovery - Exemplary damages up to 2x actual damages for willful misappropriation - Attorney's fees and litigation costs - Criminal prosecution under federal and state laws **Notice Under 18 U.S.C. § 1833(b):** An individual shall not be held criminally or civilly liable under any Federal or State trade secret law for the disclosure of a trade secret that is made in confidence to a Federal, State, or local government official, or to an attorney, solely for the purpose of reporting or investigating a suspected violation of law. An individual who files a lawsuit for retaliation by an employer for reporting a suspected violation of law may disclose the trade secret to the attorney of the individual and use the trade secret information in the court proceeding, if the individual files any document containing the trade secret under seal and does not disclose the trade secret, except pursuant to court order. ### 7.3 User-Generated Content **Content Ownership:** - Users retain ownership of content they upload - Users grant Wetail a worldwide, non-exclusive, royalty-free license to use, display, and distribute their content for platform operations - License includes right to modify content for display optimization - License continues for reasonable period after account closure for archival purposes **Content Standards:** Users are responsible for ensuring their content: - Does not infringe on third-party intellectual property rights - Complies with applicable laws and regulations - Meets platform content standards and guidelines - Is accurate and not misleading **Product Listings:** - Sellers own rights to their product descriptions and images - Suppliers own rights to their product specifications - Platform may use product images for marketing and promotion - Users must have rights or licenses to all content they upload ### 7.4 Copyright and Trademark Protection **Reporting Infringement:** To report copyright or trademark infringement: - Email: [email protected] - Include description of infringed work - Provide evidence of ownership or authorization - Specify infringing content location on platform **DMCA Compliance:** - Wetail complies with Digital Millennium Copyright Act - We respond to valid DMCA takedown notices - Counter-notice procedures available for disputed claims - Repeat infringers will have accounts terminated --- ## 8. Privacy and Data Protection ### 8.1 Data Collection and Usage Wetail collects and processes personal data as described in our Privacy Policy, including: - Account information (name, email, phone, address) - Business information (for sellers/suppliers) - Payment information (processed securely via Stripe) - Transaction history and order details - Usage data and analytics - Communications with platform and other users - Device and browser information - Location data (with consent) ### 8.2 Data Sharing We share data with: - Service providers (payment processors, shipping carriers) - Sellers/suppliers for order fulfillment - Third-party analytics and marketing tools - Legal authorities when required by law - Business partners for platform operations We do NOT sell personal data to third parties. ### 8.3 Data Security We implement industry-standard security measures: - Encryption of sensitive data (SSL/TLS) - Secure data storage and access controls - Regular security audits and penetration testing - Employee training on data protection - Incident response and breach notification procedures ### 8.4 User Rights Users have the right to: - Access their personal data - Correct inaccurate data - Delete their account and data (subject to legal requirements) - Object to certain data processing activities - Export their data in portable format - Opt-out of marketing communications For detailed privacy information, see our Privacy Policy. --- ## 9. Shipping, Delivery, and Fulfillment ### 9.1 Shipping Methods **Seller-Managed Shipping:** - Sellers choose shipping carriers and methods - Shipping costs displayed at checkout - Estimated delivery times are estimates only - Tracking information provided when available **Platform-Integrated Shipping:** - Shippo integration for streamlined shipping - Discounted shipping rates for sellers - Automatic tracking updates - Insurance options available ### 9.2 Delivery Terms **Delivery Responsibility:** - Sellers responsible for timely order fulfillment - Recommended fulfillment: within 2-3 business days of order - Delivery times depend on shipping method and carrier - International orders subject to customs delays **Delivery Issues:** - Lost packages: Seller responsible until delivery confirmation - Damaged packages: Report within 48 hours of delivery - Undelivered packages: Contact seller/platform after expected delivery date + 5 days - Incorrect address: Customer responsible if address provided incorrectly ### 9.3 International Shipping **Cross-Border Transactions:** - Customs duties and taxes are buyer's responsibility unless stated otherwise - Sellers must accurately declare customs information - Some products may be restricted in certain countries - Extended delivery times for international shipments --- ## 10. Returns, Refunds, and Exchanges ### 10.1 Return Policies by Sale Type Returns are governed by sale type and specific seller policies. See our Return Policy document for detailed information. **General Return Guidelines:** - Regular Sales: 30-day return window - Flash Sales: 14-day return window, possible restocking fees - Wetail Sales: 30-day return window after deal completion - Lock-In Deals: 30-day return window from delivery, deposits non-refundable if buyer cancels after lock-in - Defective items: Full refund including return shipping regardless of sale type ### 10.2 Return Process **Steps for Returns:** 1. Initiate return request through account dashboard 2. Select return reason and provide details 3. Print return label (if provided) 4. Package item securely with all original components 5. Ship item and track return 6. Refund processed upon receipt and inspection **Return Conditions:** - Items must be in original condition - Original packaging and tags should be included - Returns must be initiated within applicable return window - Return shipping costs typically paid by buyer unless item is defective ### 10.3 Refund Processing **Refund Timeline:** - Seller receives return: 2-3 business days for inspection - Refund processed: 5-7 business days to original payment method - Wetail Credit refunds: Instant with 10% bonus **Refund Amount:** - Original item price refunded - Original shipping costs generally not refunded - Restocking fees may apply to Flash Sales - Return shipping costs paid by buyer unless item defective --- ## 11. Prohibited Items and Activities ### 11.1 Prohibited Products The following items are strictly prohibited: - Illegal drugs, controlled substances, or drug paraphernalia - Weapons, firearms, ammunition, or explosives - Counterfeit, pirated, or stolen goods - Recalled products or items violating safety standards - Human remains, body parts, or bodily fluids - Live animals (except certain approved categories) - Prescription medications or medical devices requiring prescription - Tobacco products, e-cigarettes, or vaping products - Adult content or sexually explicit materials - Hazardous materials without proper licensing - Items infringing on intellectual property rights ### 11.2 Restricted Products The following items require special approval and licensing: - Alcohol and alcoholic beverages - Supplements and nutritional products - Cosmetics and personal care products - Food products and perishables - Electronics with FCC compliance requirements - Children's toys and products - Medical devices and equipment ### 11.3 Prohibited Activities Users may not engage in: - Money laundering or terrorist financing - Pyramid schemes or multi-level marketing - Scalping or ticket resale violations - Market manipulation or price fixing - Tax evasion or fraudulent tax practices - Identity theft or account takeovers - Coordinated inauthentic behavior or fake reviews - Harassment, hate speech, or discriminatory practices --- ## 12. Dispute Resolution ### 12.1 Internal Dispute Resolution **Dispute Process:** 1. **Direct Resolution (0-7 days):** Parties attempt direct resolution 2. **Platform Mediation (7-21 days):** Wetail customer service mediates 3. **Formal Arbitration (21+ days):** Third-party arbitration if unresolved For detailed dispute resolution procedures, see our Dispute Resolution document. ### 12.2 Binding Arbitration **Arbitration Agreement:** - Disputes that cannot be resolved through platform mediation shall be resolved through binding arbitration - Arbitration conducted by American Arbitration Association (AAA) or mutually agreed arbitrator - Arbitration occurs in San Francisco, CA unless otherwise agreed - Parties waive right to jury trial - Arbitrator's decision is final and binding **Exceptions to Arbitration:** - Small claims court matters (under $10,000) - Intellectual property disputes - Emergency injunctive relief - Disputes where arbitration is prohibited by law ### 12.3 Class Action Waiver You agree that disputes will be resolved on an individual basis and waive your right to participate in class actions, class arbitrations, or representative actions except where prohibited by law. --- ## 13. Liability and Disclaimers ### 13.1 Platform Role **Marketplace Model:** - Wetail operates as a marketplace platform connecting buyers, sellers, and suppliers - We are not a party to transactions between users - We do not own, sell, or control products listed by sellers - Sellers and suppliers are independent contractors, not employees or agents of Wetail ### 13.2 Disclaimers **Service "As-Is":** THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: - Warranties of merchantability or fitness for particular purpose - Warranties of non-infringement - Warranties regarding accuracy, reliability, or completeness - Warranties regarding security or freedom from viruses **No Guarantee:** We do not guarantee: - Continuous, uninterrupted, or secure access to the platform - Accuracy of product listings, descriptions, or pricing - Quality, safety, or legality of products - Ability of sellers to complete transactions - Truth or accuracy of user content ### 13.3 Limitation of Liability **Maximum Liability:** TO THE FULLEST EXTENT PERMITTED BY LAW: - Wetail's total liability shall not exceed the greater of (a) $100 or (b) fees paid by you to Wetail in the 12 months preceding the claim - We are not liable for indirect, incidental, consequential, special, or punitive damages - We are not liable for lost profits, data, or business opportunities **Exclusions:** We are not liable for: - User content or conduct - Product defects or safety issues - Seller or supplier failures to fulfill obligations - Payment processor errors or issues - Third-party service provider failures - Force majeure events beyond our control ### 13.4 Indemnification **User Indemnification:** You agree to indemnify, defend, and hold harmless Wetail, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: - Your violation of these Terms - Your violation of applicable laws or regulations - Your content or products listed on the platform - Your infringement of third-party rights - Your negligent or willful misconduct --- ## 14. AI and Automated Services ### 14.1 AI-Powered Features Wetail offers AI-powered services including: - Marketing automation and content generation - Product recommendations and personalization - Pricing optimization suggestions - Inventory management assistance - Customer service chatbots - Fraud detection and prevention - Analytics and predictive insights ### 14.2 AI Usage Terms **Automated Decision-Making:** - AI tools provide suggestions and recommendations, not final decisions - Users retain full control and responsibility for business decisions - Users should review AI-generated content before publishing - AI predictions are not guarantees of future performance **Data Usage for AI:** - Platform usage data may be used to train and improve AI models - Individual user data is anonymized for model training - Users can opt-out of AI feature usage in account settings - AI-generated insights based on aggregate data, not individual tracking ### 14.3 AI Limitations Users acknowledge that: - AI tools may produce errors or inaccurate outputs - AI recommendations are based on patterns and may not account for all factors - AI-generated content should be reviewed for accuracy and compliance - Wetail is not liable for decisions made based on AI recommendations --- ## 15. Third-Party Services and Integrations ### 15.1 Third-Party Providers Wetail integrates with third-party services: - **Payment Processing:** Stripe (payment handling and fraud prevention) - **Shipping:** Shippo (shipping label generation and tracking) - **Product Sourcing:** AutoDS and Doba (backend automation for platform-generated deals - not customer-facing) - **Analytics:** Google Analytics and custom analytics tools - **Communication:** Email and SMS service providers **Note on AutoDS/Doba:** These systems are used internally by Wetail's AI to automatically source and create deals. Customers purchase from AI-generated deals but do not directly interact with or create deals using these systems. ### 15.2 Third-Party Terms **Separate Terms Apply:** - Third-party services are governed by their own terms and privacy policies - Wetail is not responsible for third-party service failures or data breaches - Users should review third-party terms before using integrated services - Third-party fees and charges may apply ### 15.3 Integration Limitations **Service Availability:** - Third-party integrations provided "as-is" without warranty - Features may change or become unavailable if third-party discontinues service - Wetail may modify or remove integrations at any time - Users responsible for maintaining their own third-party accounts --- ## 16. Modifications to Terms and Services ### 16.1 Terms Updates **Right to Modify:** - Wetail reserves the right to modify these Terms at any time - Material changes will be communicated via email and platform notifications - Continued use of platform after changes constitutes acceptance - Users who disagree with changes must discontinue use **Notice Period:** - Non-material changes: Effective immediately upon posting - Material changes: 30-day notice before effective date - Emergency changes (security, legal compliance): Effective immediately ### 16.2 Service Modifications **Platform Changes:** We reserve the right to: - Modify, suspend, or discontinue features or services - Change fee structures with 60 days notice - Update platform design and functionality - Add or remove third-party integrations - Implement new policies or requirements **User Impact:** - We will provide reasonable notice of significant changes - Users may close accounts if they disagree with changes - No refunds for service modifications unless legally required --- ## 17. Artificial Intelligence and Automated Systems ### 17.1 Use of AI Technology Wetail uses artificial intelligence (AI) and machine learning to enhance platform functionality, improve user experience, and maintain security. AI-powered features include product recommendations, search optimization, fraud detection, and customer support assistance. ### 17.2 Data Processing for AI **AI Training:** We process user data to train and improve AI systems. This includes browsing patterns, purchase history, search queries, product interactions, and account activity. Data processing helps us provide better recommendations, enhanced security, and improved platform features. **Data Categories:** - User behavior and interaction patterns - Transaction and purchase data - Search queries and preferences - Product interactions and reviews - Account and profile information - Communications and feedback - Technical and device information **Retention:** Data used for AI training may be retained for up to 3 years. Anonymized data may be retained indefinitely for research and validation. After account deletion, previously collected training data may remain in AI models in anonymized form. ### 17.3 Automated Decision-Making **AI-Assisted Decisions:** Certain decisions are made with AI assistance, including product recommendations, search result rankings, fraud risk assessment, and content moderation flagging. **Human Oversight:** Critical decisions affecting your account (such as suspension or permanent restrictions) include human review. You have the right to request human review of automated decisions and to receive an explanation. ### 17.4 Your Rights **Control Options:** - Disable personalized recommendations in account settings - Opt-out of personalized marketing and advertising - Request explanation of automated decisions - Request human review of AI decisions - Appeal adverse automated decisions **Limitations:** Essential AI processing for security and platform operation (such as fraud detection and content moderation) cannot be disabled while using the platform. ### 17.5 Fairness and Non-Discrimination Our AI systems are designed to avoid discrimination based on protected characteristics including race, gender, religion, age, or disability status. We conduct regular audits to identify and address potential algorithmic bias. ### 17.6 Third-Party AI Services We may use third-party AI service providers who comply with data processing agreements and applicable privacy regulations. Current providers include OpenAI, Google Cloud AI, and AWS AI Services. An updated list is available at wetail.co/legal/ai-providers. ### 17.7 AI Accuracy and Limitations **Disclaimer:** AI systems may produce inaccurate, incomplete, or unexpected results. Wetail does not guarantee the accuracy or reliability of AI-generated recommendations, suggestions, or content. Users are responsible for verifying important information and exercising independent judgment when using AI-assisted features. Wetail is not liable for decisions made in reliance on AI-generated outputs. ### 17.8 Contact For questions about AI processing, to request explanations of automated decisions, or to exercise your rights, contact [email protected] or [email protected]. --- ## 18. Termination ### 17.1 Termination by User Users may terminate their accounts at any time by: - Accessing account settings and selecting "Close Account" - Contacting customer support to request account closure - Following account closure procedures in help documentation **Effect of Termination:** - Access to account and features immediately terminated - Outstanding obligations remain in effect - Open orders and transactions must be completed - No refunds for unused subscription time or features ### 17.2 Termination by Wetail **Grounds for Termination:** We may terminate or suspend accounts for: - Violation of these Terms or platform policies - Fraudulent or illegal activities - Repeated customer complaints or disputes - Non-payment of fees or debts - Inactivity for extended periods (12+ months with notice) - Court order or legal requirement **Termination Process:** - Notice provided when possible (except for serious violations) - Immediate suspension for security threats or fraud - Opportunity to appeal termination decisions - Final account closure after appeal period or resolution ### 17.3 Effect of Termination **Post-Termination:** - User Content: May be retained for legal and operational purposes - Data: Deleted or anonymized within 90 days (except legal holds) - Outstanding Obligations: Remain in effect - Indemnification: Survives termination - Confidential Information: Confidentiality obligations continue --- ## 18. Geographic Restrictions and Compliance ### 18.1 Operating Jurisdictions Wetail currently operates in: - United States (headquarters: San Francisco, CA) - Canada - European Union member states - United Kingdom - Australia - New Zealand ### 18.2 Local Compliance **User Responsibilities:** Users are responsible for: - Complying with laws in their jurisdiction - Understanding local tax obligations - Maintaining required business licenses - Adhering to consumer protection laws - Meeting product safety and labeling requirements - Complying with data protection regulations (GDPR, CCPA, etc.) **Platform Limitations:** Wetail does not provide: - Legal advice on local compliance - Tax preparation or filing services - Import/export licensing assistance - Local regulatory guidance ### 18.3 Export Controls **International Trade:** - Users must comply with export control laws - Restricted countries and parties lists apply - Users responsible for obtaining necessary export licenses - Prohibited to ship to sanctioned countries or entities --- ## 19. Miscellaneous Provisions ### 19.1 Entire Agreement These Terms, together with our Privacy Policy, Return Policy, Dispute Resolution procedures, and Supplier Agreement, constitute the entire agreement between you and Wetail regarding use of the platform. ### 19.2 Severability If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. ### 19.3 Waiver Wetail's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. ### 19.4 Assignment You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to any affiliate or successor without restriction. ### 19.5 Force Majeure Wetail is not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, governmental actions, or internet/utility failures. ### 19.6 Governing Law **Jurisdiction:** These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. **Venue:** Subject to the arbitration agreement, any legal action must be brought in state or federal courts located in San Francisco County, California. ### 19.7 Language These Terms are provided in English. Translations may be provided for convenience, but the English version governs in case of conflicts. --- ## 20. Contact Information ### 20.1 Customer Support **General Inquiries:** - Email: [email protected] - Phone: 1-800-WETAIL-1 (1-800-938-2451) - Live Chat: Available 24/7 at wetail.co - Mail: Wetail, Inc., 123 Commerce Street, Suite 500, San Francisco, CA 94105 ### 20.2 Legal and Compliance **Legal Department:** - Email: [email protected] - Phone: 1-855-WETAIL-3 (1-855-938-2453) - Mail: Wetail, Inc. - Legal Department, 123 Commerce Street, Suite 500, San Francisco, CA 94105 ### 20.3 Data Privacy **Privacy Inquiries:** - Email: [email protected] - Phone: 1-855-WETAIL-6 (1-855-938-2456) - Data Subject Access Request Portal: wetail.co/privacy/request --- ## 21. Acknowledgment **BY USING THE WETAIL PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.** **IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE WETAIL PLATFORM.** --- **Document Control:** - **Prepared by:** Wetail Legal Team - **Approved by:** [TO BE UPDATED BY LEGAL COUNSEL] - **Next Review Date:** Quarterly review scheduled - **Version History:** Available upon request For questions about these Terms, please contact [email protected]